Beam’s Transformative Role in HDmall’s Payment Ecosystem

At Beam, our mission is to revolutionize payment solutions, ensuring seamless transactions for platforms like HDmall, Thailand’s leading healthcare and surgery marketplace. With a vast network of over 1,800 trusted hospitals and clinics and offering more than 25,000 types of services in health, surgery, dental, beauty, and medical aesthetics domains, HDmall has become a pivotal force in making quality healthcare accessible to Thais at a click.

Before Beam: Challenges in Payment Processing

Before partnering with Beam, HDmall faced challenges in payment processing and the need for a more inclusive payment gateway. 

The Roadblocks:

Limited Payment Options 

HDmall's existing payment infrastructure had limitations in accepting various payment methods, particularly major Thai bank installment plans. This restricted their ability to cater to a diverse customer base with varying financial capabilities and preferences.

Multiple Bank Integrations

To offer shoppers and merchants comprehensive installment coverage, HDmall had to establish individual relationships and integrations with multiple banks. This process was not only time-consuming but also resource-intensive, hindering their ability to focus on their core business operations.

Integration Complexities

The intricate nature of payment integrations posed significant challenges for HDmall. With each bank requiring unique integration processes, the risk of delays and technical hurdles increased, potentially slowing down their ability to roll out new payment options in a timely and efficient manner. Furthermore, maintaining and updating these individual integrations added significant maintenance overhead.

Recognizing these limitations, HDmall sought a solution to streamline its payment processing, expand its offerings, and enhance the overall customer experience.

Enter Beam: A Solution Tailored for HDmall

Their search for a solution led them to Beam, an experience-driven payments platform that promised to redefine HDmall's platform's capabilities and unlock new growth opportunities.

Beam brought to the table the flexibility to offer a wide array of payment options, including much-needed installment plans, turning a “No, we can’t accept that” into an “Absolutely, how would you like to pay?”

"Working with Beam has truly transformed the way we do business at HDmall," the team reflects. 

"Their installment payment options opened our services to a wider audience, making healthcare accessible to those who needed it most. Beam's standout customer service made this integration smooth, supporting our growth every step of the way."

This collaboration was pivotal in addressing the payment method limitations, significantly enhancing the customer experience by offering a broad spectrum of payment options.

Moreover, it highlighted the importance of Beam as a versatile payment platform capable of adapting to online and offline transaction needs, enhancing accessibility, and supporting business expansion.

Quantifying Success: HDmall's Growth Story

Recognizing that a substantial portion of HDmall’s customer base prefers paying in installments, much like choosing a comfortable payment plan over a one-time payout, Beam facilitated access to top installment banks in Thailand, making it incredibly easy for customers to opt for healthcare and beauty services without financial strain.

This enhancement in payment flexibility contributed to a remarkable 100-fold increase in transaction volumes over two years. This growth underscores the robustness of HDmall’s business model and highlights the deep customer satisfaction achieved through the partnership.

The frequent return of customers, some up to 15 times, speaks volumes about HDmall’s compelling offerings. Key to this success has been Beam’s efficient payment solutions, which have significantly streamlined the transaction process.

Importantly, despite this rapid expansion, Beam has demonstrated remarkable scalability, ensuring that it can accommodate HDmall's growing needs while maintaining the same level of security. This capability underscores Beam's commitment to operational efficiency and reliability, despite substantial growth.

Looking Ahead with Beam

Beam's success with HDmall indicates its potential to revolutionize payment processes for your business. With online and in-store sales, Beam offers tailored payment solutions to enhance customer satisfaction and drive growth.

Looking forward, Beam remains committed to innovation and excellence in payment services. With plans to introduce more features and expand its partnerships, Beam is set to continue its journey as a leader in payment.